FREQUENTLY ASKED QUESTIONS:
CONTINUING EDUCATION
WHERE CAN I FIND MY NATIONAL PRODUCER NUMBER (NPN)?
Visit SBS License Services to look up your NPN.
WHEN DOES MY 24-MONTH CONTINUING EDUCATION COMPLIANCE PERIOD START AND END?
Your 24-month Continuing Education compliance period is determined by your birth month and your odd or even birth year. Your required 24 hours must be completed by the last day of your birth month in either an odd or even year. For example, an agent born on January 29, 1984, will need to complete her hours by the last day of January of every even year (e.g., 2024, 2026). An adjuster born on May 2, 1975, will need to complete his hours by the last day of May of every odd year (e.g., 2025, 2027).
HOW CAN I FIND OUT WHICH CONTINUING EDUCATION CLASSES (AND THE NUMBER OF HOURS) I'VE COMPLETED, AND WHETHER I HAVE CARRYOVER CREDITS?
You can view your official Continuing Education Transcript here. Please note that you will need your NPN.
HOW MANY CONTINUING EDUCATION CREDITS DO I NEED? DO I NEED TO TAKE CERTAIN CLASSES?
An agent holding a Life, Health, Property, Casualty or Medicare Supplement/Long-Term Care license—or any combination of these licenses—must complete 24 hours of Continuing Education, including a certified 3-hour Ethics course, every biennial (24-month) compliance period. Agents holding a Property and/or Casualty license must also complete a certified 3-hour Flood course every other biennial compliance period.
An adjuster must complete 24 hours of Continuing Education each biennial compliance period, including a certified 3-hour Ethics course every biennial compliance period and a certified 3-hour Flood course every other biennial compliance period.
HOW DO I REGISTER FOR CLASS?
You're welcome to sign up via our online registration form, or by calling our offices directly at (336) 851-6002.
I'VE REGISTERED FOR CLASS. HOW DO I PAY?
The easiest way to pay is by credit or debit card through our online store. Courses are listed alphabetically and can be added directly to your cart. We can also accept payment by check or money order, provided it arrives before class. (Please note that this requirement does not apply to students employed by a company with an established billing arrangement.)
HOW DO ONLINE CLASSES WORK?
Our CE classes are currently available as live webinars via the online platform Zoom. Our instructors have tailored their traditional classroom presentations specifically to the virtual format, which allows students to experience the same high-quality content from the comfort of their home or office. We'll send an email invite with full login details the afternoon before each course (or the Friday before, for Monday sessions). Once the webinar begins, students will be able to see and hear the instructor in real time, and to share information via either chat or microphone as applicable.
DOES THE RENDLEMAN COMPANY ADMINISTER AN EXAM AT THE END OF EACH WEBINAR?
No. As with our classroom CE courses, webinars conducted by The Rendleman Company do not require exams. Your attendance and participation alone count toward your credit.
CAN I TAKE ANY RENDLEMAN COMPANY CONTINUING EDUCATION CLASSES FOR CREDIT?
Yes. No matter what type of license(s) you hold, you may take any of the Continuing Education courses offered at The Rendleman Company for CE credit. North Carolina recognizes all numbered CE courses in this state as general credit. It is not necessary to complete CE classes that relate directly to your license(s); you must simply ensure the classes you complete add up to a minimum of 24 hours of credit by the final day of your 24-month compliance period.
CAN I TAKE A PRELICENSING COURSE FOR CONTINUING EDUCATION CREDIT?
No. Only state-approved CE courses count toward your 24 hours.
CAN I TAKE ANY WEATHER-RELATED CLASS FOR FLOOD CREDIT?
No. Only Understanding Flood Insurance and Rain, Storms and Flash Flooding have been approved specifically for Flood credit.
DO I NEED TO TAKE THE LONG-TERM CARE PARTNERSHIP REFRESHER COURSE?
Any NC agent who holds a Medicare Supplement/Long-Term Care license and plans to sell LTC Partnership Products must complete an initial ClearCert-certified 8-hour Partnership Training course before any LTC Partnership product can be sold. A 4-hour LTC Partnership Refresher course will be required each biennial compliance period thereafter. You will receive Continuing Education credit for the initial 8-hour course, as well as any subsequent 4-hour refresher courses you complete. If you are unsure of your products' Partnership classification, please contact the LTC carriers you represent.
WILL EXTRA CONTINUING EDUCATION CREDITS CARRY OVER TO MY NEXT COMPLIANCE PERIOD?
Yes. If you complete more than 24 hours during a compliance period, the extra credits will automatically roll over. There is no limit to the number of carryover hours you can have. The only exemptions are the Ethics, Flood and Long-Term Care Partnership Refresher courses, which must be completed during the compliance period in which credit is needed.
HOW OFTEN CAN I REPEAT A CONTINUING EDUCATION CLASS?
Continuing Education classes may be taken once each 24-month compliance period. To check on the classes you've taken in your current compliance period, you can view your official transcript here. Please note that courses are recognized by course number, not subject matter.
DOES THE RENDLEMAN COMPANY REPORT MY CLASS ATTENDANCE TO SIRCON/PROMETRIC?
Yes. The Rendleman Company's policy is to report each student's attendance the same day the course is taught, and to notify a student of any reporting problem within 24 hours.
CAN I TAKE CONTINUING EDUCATION CLASSES UP UNTIL THE LAST DAY OF MY COMPLIANCE PERIOD?
Yes. Since we complete all reporting on the day that the course is taught, it is fine to attend class(es) on the last day of your compliance period.
HOW CAN I FILE FOR AN EXTENSION FOR COMPLETING MY CONTINUING EDUCATION REQUIREMENTS?
You can request a one-month extension through Sircon no sooner than 30 days before the end of your compliance period, and no later than the last day, by submitting an extension request and paying the required $75 extension fee. (From the "Education Services" sidebar, select "Services" and then "CE Exemption or Extension Request.") You may also need to provide a copy of this form. For additional questions about the extension process, please call (866) 241-3121 or email [email protected].
WHAT HAPPENS IF I DON'T COMPLETE MY CONTINUING EDUCATION REQUIREMENTS?
If you fail to complete all 24 hours by the end of your compliance period and have not filed for a one-month extension, your license(s) will be suspended. You will then have 120 days (or four months) after your compliance date to complete your deficit hours. Once these completed hours appear on your official transcript, you can request license reinstatement by submitting a reinstatement request and paying the required $75 reinstatement fee. (From the "Education Services" sidebar, select "Services" and then "CE Exemption or Extension Request.") You may also need to provide a copy of this form.
If your deficit hours are not completed within 120 days of license suspension and/or you have not paid your $75 reinstatement fee, your license(s) will lapse; to reinstate your license(s), you will be required to repeat the prelicensing process. It is illegal for agents and adjusters with suspended licenses to quote, sell, adjust claims or accept premiums until their deficit hours have been completed and their license(s) officially reinstated by Sircon/Prometric.
CAN I BE EXEMPTED FROM TAKING CONTINUING EDUCATION CLASSES?
Effective October 2010, the NC Department of Insurance eliminated Continuing Education exemptions based on age or duration of licensure. Exemptions are now only granted for military service or medical issues. To process a request for a military or medical waiver, please click here.
CAN THE RENDLEMAN COMPANY TEACH CLASSES AT MY OFFICE?
Yes. The Rendleman Company offers private, offsite Continuing Education classes for sizable groups. For more information, please email us at [email protected].
Visit SBS License Services to look up your NPN.
WHEN DOES MY 24-MONTH CONTINUING EDUCATION COMPLIANCE PERIOD START AND END?
Your 24-month Continuing Education compliance period is determined by your birth month and your odd or even birth year. Your required 24 hours must be completed by the last day of your birth month in either an odd or even year. For example, an agent born on January 29, 1984, will need to complete her hours by the last day of January of every even year (e.g., 2024, 2026). An adjuster born on May 2, 1975, will need to complete his hours by the last day of May of every odd year (e.g., 2025, 2027).
HOW CAN I FIND OUT WHICH CONTINUING EDUCATION CLASSES (AND THE NUMBER OF HOURS) I'VE COMPLETED, AND WHETHER I HAVE CARRYOVER CREDITS?
You can view your official Continuing Education Transcript here. Please note that you will need your NPN.
HOW MANY CONTINUING EDUCATION CREDITS DO I NEED? DO I NEED TO TAKE CERTAIN CLASSES?
An agent holding a Life, Health, Property, Casualty or Medicare Supplement/Long-Term Care license—or any combination of these licenses—must complete 24 hours of Continuing Education, including a certified 3-hour Ethics course, every biennial (24-month) compliance period. Agents holding a Property and/or Casualty license must also complete a certified 3-hour Flood course every other biennial compliance period.
An adjuster must complete 24 hours of Continuing Education each biennial compliance period, including a certified 3-hour Ethics course every biennial compliance period and a certified 3-hour Flood course every other biennial compliance period.
HOW DO I REGISTER FOR CLASS?
You're welcome to sign up via our online registration form, or by calling our offices directly at (336) 851-6002.
I'VE REGISTERED FOR CLASS. HOW DO I PAY?
The easiest way to pay is by credit or debit card through our online store. Courses are listed alphabetically and can be added directly to your cart. We can also accept payment by check or money order, provided it arrives before class. (Please note that this requirement does not apply to students employed by a company with an established billing arrangement.)
HOW DO ONLINE CLASSES WORK?
Our CE classes are currently available as live webinars via the online platform Zoom. Our instructors have tailored their traditional classroom presentations specifically to the virtual format, which allows students to experience the same high-quality content from the comfort of their home or office. We'll send an email invite with full login details the afternoon before each course (or the Friday before, for Monday sessions). Once the webinar begins, students will be able to see and hear the instructor in real time, and to share information via either chat or microphone as applicable.
DOES THE RENDLEMAN COMPANY ADMINISTER AN EXAM AT THE END OF EACH WEBINAR?
No. As with our classroom CE courses, webinars conducted by The Rendleman Company do not require exams. Your attendance and participation alone count toward your credit.
CAN I TAKE ANY RENDLEMAN COMPANY CONTINUING EDUCATION CLASSES FOR CREDIT?
Yes. No matter what type of license(s) you hold, you may take any of the Continuing Education courses offered at The Rendleman Company for CE credit. North Carolina recognizes all numbered CE courses in this state as general credit. It is not necessary to complete CE classes that relate directly to your license(s); you must simply ensure the classes you complete add up to a minimum of 24 hours of credit by the final day of your 24-month compliance period.
CAN I TAKE A PRELICENSING COURSE FOR CONTINUING EDUCATION CREDIT?
No. Only state-approved CE courses count toward your 24 hours.
CAN I TAKE ANY WEATHER-RELATED CLASS FOR FLOOD CREDIT?
No. Only Understanding Flood Insurance and Rain, Storms and Flash Flooding have been approved specifically for Flood credit.
DO I NEED TO TAKE THE LONG-TERM CARE PARTNERSHIP REFRESHER COURSE?
Any NC agent who holds a Medicare Supplement/Long-Term Care license and plans to sell LTC Partnership Products must complete an initial ClearCert-certified 8-hour Partnership Training course before any LTC Partnership product can be sold. A 4-hour LTC Partnership Refresher course will be required each biennial compliance period thereafter. You will receive Continuing Education credit for the initial 8-hour course, as well as any subsequent 4-hour refresher courses you complete. If you are unsure of your products' Partnership classification, please contact the LTC carriers you represent.
WILL EXTRA CONTINUING EDUCATION CREDITS CARRY OVER TO MY NEXT COMPLIANCE PERIOD?
Yes. If you complete more than 24 hours during a compliance period, the extra credits will automatically roll over. There is no limit to the number of carryover hours you can have. The only exemptions are the Ethics, Flood and Long-Term Care Partnership Refresher courses, which must be completed during the compliance period in which credit is needed.
HOW OFTEN CAN I REPEAT A CONTINUING EDUCATION CLASS?
Continuing Education classes may be taken once each 24-month compliance period. To check on the classes you've taken in your current compliance period, you can view your official transcript here. Please note that courses are recognized by course number, not subject matter.
DOES THE RENDLEMAN COMPANY REPORT MY CLASS ATTENDANCE TO SIRCON/PROMETRIC?
Yes. The Rendleman Company's policy is to report each student's attendance the same day the course is taught, and to notify a student of any reporting problem within 24 hours.
CAN I TAKE CONTINUING EDUCATION CLASSES UP UNTIL THE LAST DAY OF MY COMPLIANCE PERIOD?
Yes. Since we complete all reporting on the day that the course is taught, it is fine to attend class(es) on the last day of your compliance period.
HOW CAN I FILE FOR AN EXTENSION FOR COMPLETING MY CONTINUING EDUCATION REQUIREMENTS?
You can request a one-month extension through Sircon no sooner than 30 days before the end of your compliance period, and no later than the last day, by submitting an extension request and paying the required $75 extension fee. (From the "Education Services" sidebar, select "Services" and then "CE Exemption or Extension Request.") You may also need to provide a copy of this form. For additional questions about the extension process, please call (866) 241-3121 or email [email protected].
WHAT HAPPENS IF I DON'T COMPLETE MY CONTINUING EDUCATION REQUIREMENTS?
If you fail to complete all 24 hours by the end of your compliance period and have not filed for a one-month extension, your license(s) will be suspended. You will then have 120 days (or four months) after your compliance date to complete your deficit hours. Once these completed hours appear on your official transcript, you can request license reinstatement by submitting a reinstatement request and paying the required $75 reinstatement fee. (From the "Education Services" sidebar, select "Services" and then "CE Exemption or Extension Request.") You may also need to provide a copy of this form.
If your deficit hours are not completed within 120 days of license suspension and/or you have not paid your $75 reinstatement fee, your license(s) will lapse; to reinstate your license(s), you will be required to repeat the prelicensing process. It is illegal for agents and adjusters with suspended licenses to quote, sell, adjust claims or accept premiums until their deficit hours have been completed and their license(s) officially reinstated by Sircon/Prometric.
CAN I BE EXEMPTED FROM TAKING CONTINUING EDUCATION CLASSES?
Effective October 2010, the NC Department of Insurance eliminated Continuing Education exemptions based on age or duration of licensure. Exemptions are now only granted for military service or medical issues. To process a request for a military or medical waiver, please click here.
CAN THE RENDLEMAN COMPANY TEACH CLASSES AT MY OFFICE?
Yes. The Rendleman Company offers private, offsite Continuing Education classes for sizable groups. For more information, please email us at [email protected].